The Q&A program allows patients to text questions to a shortcode and quickly receive private, personalized answers from qualified health professionals.
- SMS questions are automatically categorized by the platform into groups according to keywords in the message. The doctors who answer these questions only have access to certain groups appropriate to their specialty.
- These questions are further organized by a convenient system of tags. Each time a doctor checks into a question, the platform automatically suggests answers based on similar questions that have been answered in the past.
- The doctor has the ability to customize and edit these answers, or type in a new answer that will be added to the platform’s knowledge base. This allows doctors to efficiently answer a large number of questions specific to their specialties, while building a comprehensive knowledge base.
- If a adolescent is engaging in a behavior that puts them at risk, health professionals are able to intervene.