IDPH's mobile Short Message Service (SMS) program runs on the short code 36363 and is executed by Rip Road on behalf of the Illinois Department of Public Health. Rip Road and the Illinois Department of Public Health will not charge you to use this Service; however, your Wireless Service Provider may charge for sending and/or receiving messages and for air-time.
Rip Road reserves the right, in its sole discretion, to change, modify, add, or remove these Mobile Terms of Use ("Mobile Terms") at any time. Rip Road may in its discretion change or suspend the Service (defined below) at any time. If you are dissatisfied with the Service or the content received through the Service, your sole remedy is to discontinue use of the Service.
By using the Service and accepting these terms, you also agree to Rip Road's standard Terms of Use incorporated herein by reference. In the event of a conflict between the standard Terms of Use and these mobile terms, these Mobile Terms shall prevail.
1. Rip Road provides SMS Medication & Appointment Reminders, Mpox Symptom Tracking, and PrEP, HIV, and Mpox Vax center locators as IDPH Alerts (collectively, the 'Service'). Please note that to process your requests for this Service, you may be charged a fee to send and receive messages based on the terms of your wireless service agreement. All charges are billed by and payable to your Wireless Service Provider. Check with your Wireless Service Provider if you have questions about your wireless service plan.
2. Rip Road will not be liable for any delays in the receipt of any SMS messages as delivery is subject to effective transmission from your Wireless Service Provider.
3. This Service is available on the following carriers: AT&T, Verizon Wireless, Sprint, Virgin Mobile, Boost, T-Mobile, MetroPCS, U.S. Cellular, Cricket Wireless, Google Voice, nTelos, Alaska Communications Systems (ACS), bandwidth.com (includes Republic Wireless), Bluegrass Cellular, Boost-CDMA, C Spire Wireless (Cellular South), CableVision, Carolina West Wireless, CellCom, Cellular One of N.E. Arizona, Chariton Valley Cellular, Chat Mobility, Cleartalk (Flat Wireless), Copper Valley Telecom, DTC Wireless, Duet Wireless, East Kentucky Network (Appalachian Wireless), ECIT/Cellular One of East Central Illinois, GCI Communications, Illinois Valley Cellular, Inland Cellular, IWireless, Leaco Rural Telephone Cooperative, Limitless Mobile, Mid-Rivers Communications, Mobi PCS, MobileNation/SI Wireless, MTA Wireless/Matanuska Kenai, MTPCS Cellular One (Cellone Nation), Nemont US UMTS, Nex Tech Communications, Northwest Missouri Cellular, Panhandle Wireless, Pine Cellular, Pioneer Cellular, Plateau Wireless, Rural Independent Network Alliance (RINA), Sagebrush, SouthernLINC, SRT Communications, Thumb Cellular, TracFone, Union Telephone, United Wireless, Viaero Wireless, and West Central Wireless. T-Mobile is not liable for delayed or undelivered messages.
4. For additional questions, please send an e-mail with your mobile number and question.
For Rip Road privacy practices, please see our Privacy Policy.
If you opt-in to any of the IDPH Programs, you will immediately receive a welcome message followed by prompts to participate in that program. If you opt-in to receive medicine reminders, you will get an SMS message at the date and time of your choice. You will receive HIV test center locators and PrEP centers at the frequency in which you text IL, CENTRO, PREP, or RX + IL zipcode. You will receive ADAP recertification and appointment reminders at the date and time of your choice. You will receive a maximum of 62 msgs per month if you receive twice daily medicine reminders.
For the Mpox Vaccine Center Locator, you will receive Mpox Vaccine center locations at the frequency in which you text the keyword. Mpox Vaccine Appointments Reminders will guide you through the process of setting up your vaccination appointments as well as remind you when you have those appointments. Mpox Symptoms will ask you a variety of multiple choice, as well as open-ended questions, to ensure accurate documentation of your Mpox symptoms. The Healthcare Provider broadcast will allow IDPH to blast important information regarding Mpox to participating providers. Text HELP to 36363 for help, STOP to 36363 to cancel. Message and Data Rates May Apply.
Text the following keywords (English/Spanish) to 36363 to participate in the corresponding program:
HIV Locator Program - IL+ILZipcode (ex. IL60601) / CENTRO+ILZipcode (ex. CENTRO60601)
PrEP Locator Program - PREP+ILZipcode (ex. PREP60601) / RX+ILZipcode (ex. RX60601)
Medicine Reminder Program (HIV) - MED / MED ESP
ADAP Appointment Reminder Program - APPT / CITA
ADAP Recertification Program - ADAP / ADAP ESP
Mpox Vaccine Locator - Mpox+ILZipcode (ex. Mpox60601) / MpoxES+ILZipcode (ex. MpoxES60601)
Mpox Vaccine Appointment Reminder - MpoxVax / MpoxVac
Mpox Symptoms - MpoxSymptoms / MpoxSimtomas
Mpox Provider Broadcast - MpoxProv / MpoxProvES
Text HELP to 36363 for help, STOP to 36363 to cancel at any time.
IDPH: You've signed up for DAILY Med Reminders, 9 AM. 32 msg/mo. Reply HELP for HELP, STOP to cancel. Msg&Data rates may apply. Terms: riproad.com/IPHA/terms. Would you like to receive messages at a different hour instead? If so, reply with YES. If not, reply NO.
You can cancel receipt of all SMS messages from 36363 by replying to any Service message, or sending 'STOP', 'END', 'QUIT', 'UNSUBSCRIBE', or 'CANCEL' to 36363.
IDPH: You have been unsubscribed from all IDPH programs and will no longer receive any messages or charges from 36363. Reply MENU for info on available programs.
You can get HELP, by replying to any Service message, or sending 'HELP' to 36363. You can also e-mail your question and mobile number to: ipha@riproad.com.