IDPH Alerts Mobile Terms of Use

Terms and Conditions

IDPH's mobile Short Message Service (SMS) program runs on the short code 36363 and is executed by Rip Road on behalf of the Illinois Department of Public Health. Rip Road and the Illinois Department of Public Health will not charge you to use this Service; however your Wireless Service Provider may charge for sending and/or receiving messages and for air-time.

Rip Road reserves the right, in its sole discretion, to change, modify, add, or remove these Mobile Terms of Use ("Mobile Terms") at any time. Rip Road may in its discretion change or suspend the Service (defined below) at any time. If you are dissatisfied with the Service or the content received through the Service, your sole remedy is to discontinue use of the Service.

By using the Service and accepting these terms, you also agree to Rip Road's standard Terms of Use incorporated herein by reference. In the event of a conflict between the standard Terms of Use and these mobile terms, these Mobile Terms shall prevail.

Mobile Service:

1. Rip Road provides SMS medication reminders and PrEP and HIV service locators as IDPH Alerts (collectively, the 'Service'). Please note that to process your requests for this Service, you may be charged a fee to send and receive messages based on the terms of your wireless service agreement. All charges are billed by and payable to your Wireless Service Provider. Check with your Wireless Service Provider if you have questions about your wireless service plan.

2. Rip Road will not be liable for any delays in the receipt of any SMS messages as delivery is subject to effective transmission from your Wireless Service Provider.

3. This Service is available on the following carriers: AT&T, Verizon Wireless, Sprint, Virgin Mobile, Boost, T-Mobile, MetroPCS, U.S. Cellular, Cricket Wireless, Google Voice, nTelos, Alaska Communications Systems (ACS), (includes Republic Wireless), Bluegrass Cellular, Boost-CDMA, C Spire Wireless (Cellular South), CableVision, Carolina West Wireless, CellCom, Cellular One of N.E. Arizona, Chariton Valley Cellular, Chat Mobility, Cleartalk (Flat Wireless), Copper Valley Telecom, DTC Wireless, Duet Wireless, East Kentucky Network (Appalachian Wireless), ECIT/Cellular One of East Central Illinois, GCI Communications, Illinois Valley Cellular, Inland Cellular, IWireless, Leaco Rural Telephone Cooperative, Limitless Mobile, Mid-Rivers Communications, Mobi PCS, MobileNation/SI Wireless, MTA Wireless/Matanuska Kenai, MTPCS Cellular One (Cellone Nation), Nemont US UMTS, Nex Tech Communications, Northwest Missouri Cellular, Panhandle Wireless, Pine Cellular, Pioneer Cellular, Plateau Wireless, Rural Independent Network Alliance (RINA), Sagebrush, SouthernLINC, SRT Communications, Thumb Cellular, TracFone, Union Telephone, United Wireless, Viaero Wireless, and West Central Wireless. T-Mobile is not liable for delayed or undelivered messages.

4. For additional questions, please send an e-mail with your mobile number and question or call 877-RIPROAD.

Privacy Policy:

For Rip Road privacy practices, please see our Privacy Policy

Program Details:

If you opt-in to receive medicine reminders, you will get an SMS message at the date and time of your choice. You will receive HIV test center locators and PrEP centers at the frequency in which you text IL, CENTRO, PREP, or RX + a zipcode. You will receive a maximum of 62 msgs per month if you receive twice daily medicine reminders. Text HELP to 36363 for help, STOP to 36363 to cancel. Message and Data Rates May Apply.


Text MED, IL+ [zip code], CENTRO + [zip code], PREP+[zip code] or RX+[zip code] to 36363, and continue to follow the texting prompts.


IDPH: You've signed up for DAILY Med Reminders, 9 AM. 32 msg/mo. Reply HELP for HELP, STOP to cancel. Msg&Data rates may apply. Terms: Would you like to receive messages at a different hour instead? If so, reply with YES. If not, reply NO


You can cancel receipt of all SMS messages from 36363 by replying to any Service message, or sending 'STOP', 'END', 'QUIT', 'UNSUBSCRIBE', or 'CANCEL' to 36363.


You can get HELP, by replying to any Service message, or sending 'HELP' to 36363. You can also call 877-RIPROAD or e-mail your question and mobile number to:


Rip Road may deliver notice to you by electronic mail, a general notice on this website, or by written communication delivered by First Class U.S. Mail to your address on record with Rip Road. You may deliver notice to Rip Road by using the Contact Rip Road feature of this website, or at:

Rip Road, Inc.
80 Broad St, Suite 2000
New York, NY 10004